Spark Business Messaging (SBM Platform)
Spark Business Messaging specialises in A2P (application-to-person) business messaging and does not handle individual phones, mobile plans, or personal Spark services.
Our SBM Service Delivery team is ready to help with your business messaging. Reach us via:
- Email: sparksupport@modicagroup.com
- Phone: 0800 77 66 30 (NZ)
- Global: +64 4 498 6000
- View Systems Status
- Check your existing Support Tickets and Raise new ones via our portal
Other Spark Support
Spark Business Messaging is a unified business communications platform.
For inquiries relating to Spark, Spark Business, Spark Personal, phones, or plans - please use the contact information below:
For Spark queries that don’t relate to the SBM platform, please use the following contact information:
- Spark Business: 0800 287 463
- Spark Personal: 0800 800 123
- App: https://www.spark.co.nz/shop/message-us/
- For general Spark enquiries or dispute resolution: mobiledirect@spark.co.nz
- Spark Help - https://www.spark.co.nz/help/
Spark Business Messaging Support Hours
Modica provides Free New Zealand Business Hours Access to its Helpdesk for all customers between the hours of 8.30am and 5.00pm Monday to Friday excluding NZ National Public Holidays. Calls may be logged outside of these times but will not be dealt with until the next working day unless you have an Extended Hours Support agreement.
Spark Business Messaging Extended Support
Extended Hours Helpdesk Access is available as an additional service and provides customers with access to assistance from our Customer Support team outside of normal NZ business hours. We will provide you with an Extended Support Plan Number (ESP Number) which you must quote to our Helpdesk (By Phone) when requesting support outside normal business hours.
†Please note our Email Support queue will only be monitored during New Zealand business hours (it will not be monitored after NZ business hours, on weekends or on NZ public Holidays)