SBM Insights

Reliable, quick and easy to use broadcast solution for automation, including high-volume messaging.

SBM Insights uses Artificial Intelligence (AI) and Machine Learning to bring a rich layer of understanding that will help protect your business and your customers from harm, and provide deeper insights of customer behaviour.

The platform monitors messages, identifies potential compliance issues, security threats and even customer sentiment.

Benefits

• Be proactive in protecting your customers: get alerts when a customer may be having trouble, such as receiving multiple password resets. Use these insights to proactively step in to help them.
• Understand customer pain points: monitor messaging traffic to identify and understand customer sentiment in relation to certain topics.
• Protect your brand reputation: detect early warning signs of customers being targeted by suspicious or fraudulent activity and proactively work to minimise the impact on your brand.
• Deeper understanding of privacy risk profile: know what, when and in which contexts PII is being shared. Help reduce risks to breaching your privacy policy.
• Insights for business process improvement: address potential customer issues before they contact customer service and use these insights to improve processes even further.

Open SBM Messaging Insights Solution Sheet .pdf