Welcome to Spark Business Messaging!

Engage with your selected audiences via their mobile device.

Instantly notify, converse and transact with customers around the globe via a range of secure SMS solutions and APIs.

This space includes everything you need to learn how your business can benefit from the enterprise SMS suite.

Contact Spark Support

Website
https://www.spark.co.nz/help/

Business
Phone: 0800 287 463

Personal
Phone: 0800 800 123

App
https://www.spark.co.nz/shop/message-us/

General enquiries and dispute resolution
Email: customerresolutions@spark.co.nz

Contact Spark Business Messaging

Spark Business Messaging specialise in A2P (application-to-person) text messaging and do not handle individual phones, mobile plans, or personal Spark services.

Email our support team via sparksupport@modicagroup.com

Check your existing Support Tickets and Raise new ones via our portal

Phone our support team via 0800 77 66 30

Our current Status can be found here - https://status.modicagroup.com/

Support Hours

Modica provides Free New Zealand Business Hours Access to its Helpdesk for all customers between the hours of 8.30am and 5.00pm Monday to Friday excluding NZ National Public Holidays.

Calls may be logged outside of these times but will not be dealt with until the next working day unless you have an Extended Hours Support agreement.

Extended Support

Extended Hours Helpdesk Access is available as an additional service and provides customers with access to assistance from our Customer Support team outside of normal NZ business hours.

We will provide you with an Extended Support Plan Number (ESP Number) which you must quote to our Helpdesk (By Phone) when requesting support outside normal business hours.

Please note our Email Support queue will only be monitored during New Zealand business hours (it will not be monitored after NZ business hours, on weekends or on NZ public Holidays).

Documentation

See the menu to the left for User Guides, Solution Sheets, Technical and API Information.